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Update Driver Software from the Manufacturer’s website: ANDROID FILE TRANSFER WINDOWS 2016 INSTALLFollow the on-screen instructions to complete it and then restart the computer if prompted.Īfter the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted driversĭ. Search for the USB from the device list, right click on it and then select “Uninstall”. Click on “Device Manager” from that list.Ĭ. Press “Windows Logo” + “X” keys on the keyboard.ī. Visit for access to product documentation, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.Thank you for posting your query in Microsoft Community.Ī. To learn about PRIV or troubleshoot an issue, there are several great options available to help. To do this, on PRIV, swipe down from the top of the display using two fingers and tap on the Connected in charging mode notification followed by tapping on File Transfer.Īfter doing this, close and re-open Windows Explorer and you’ll be able to see your PRIV device memory and media card contents. This will occur if PRIV hasn’t been placed into File Transfer mode. PRIV appears in Window Explorer but all I see is ‘This folder is empty’, why? Ultimately, call our support team so we can help you out at 1-86 – (Canada & United States), or 80 (United Kingdom). If the device still doesn’t connect, consider trying another PC to verify the issue is specific to the computer, or PRIV.
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